Comparison
iOLab Custom vs Zendesk
Help desk software for the masses — or a support system built for YOUR customers.
Zendesk
$55-$115/agent/month
5-year total: $16,500 - $69,000+
- Per-seat pricing that scales with headcount
- Annual price increases (10-20%/yr typical)
- You never own anything
iOLab Custom
Recommended$15,000 - $25,000
One-time + $200-$500/mo hosting
- Flat pricing — unlimited users
- No price increases — you own the code
- AI automation included from day one
Feature-by-Feature Comparison
| Feature | Zendesk | iOLab Custom |
|---|---|---|
| Ticket Management | ||
| AI Chatbot | $50+/mo extra | |
| AI Response Drafts | Premium only | |
| IVR Phone System | Zendesk Talk add-on | |
| CRM Integration | Via marketplace | |
| Custom SLA Rules | ||
| Per-Agent Pricing | ||
| Branded Portal | Limited | |
| You Own the Platform | ||
| Custom Workflows | Enterprise only |
Which Is Right for You?
Choose Zendesk if...
Large support teams (20+ agents) with complex multi-channel support needs and budget for per-agent pricing.
Choose iOLab Custom if...
Small to mid-size teams (2-15 agents) who want AI-powered support with CRM integration at a fraction of the per-agent cost.
FAQ
Frequently Asked Questions
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