This Privacy Policy explains how iOLab Digital("iOLab," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website at iolab.co, use our client portal, or engage us for services. By using our website or services, you agree to this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically:
- Information you provide: name, email, phone, business name, and the contents of messages when you submit a contact, support, or quiz form, request a proposal, or correspond with us.
- Client & project data: account details, project information, invoices and payment records, support tickets, and files you share through the client portal.
- Payment information: payments are processed by our payment provider (Stripe). We do not store full card numbers; we receive limited transaction details (e.g., amount, status, last four digits).
- Automatically collected: IP address, browser and device type, pages visited, referring URLs, and similar usage data collected via cookies and analytics.
2. How We Use Your Information
- Provide, operate, and improve our website, client portal, and services.
- Respond to inquiries, provide customer support, and manage support tickets.
- Prepare proposals, deliver projects, and process invoices and payments.
- Send transactional messages (e.g., confirmations, receipts, project updates) and, where permitted, marketing communications you can opt out of at any time.
- Protect against fraud and abuse, and comply with legal obligations.
3. Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
4. How We Share Information
We do not sell your personal information. We share it only as needed:
- Service providers who help us operate (e.g., hosting and infrastructure, database, email delivery, payment processing, analytics), bound to protect your data.
- Legal & safety: when required by law, to enforce our agreements, or to protect the rights, property, or safety of iOLab, our clients, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
5. Data Retention
We retain information for as long as needed to provide our services, maintain business and financial records, resolve disputes, and comply with legal obligations. We delete or anonymize data when it is no longer required.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing (including under the GDPR and CCPA/CPRA). You can unsubscribe from marketing emails via the link in any such email. To exercise your rights, contact us at [email protected].
8. Third-Party Links
Our site may link to third-party websites we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.
9. Children's Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version here with an updated "Last updated" date. Material changes may be communicated by additional notice.
11. Contact Us
Questions about this policy or your data? Contact iOLab Digital at [email protected], (609) 200-1127, or visit our support page. iOLab Digital is based in Medford, New Jersey.
See also our Terms of Service.