How is a custom support app different from Zendesk or Intercom?

Those tools charge per agent per month forever and force your team into their workflow. A custom app is built once around your exact process, runs on infrastructure you own, and never raises your bill as your team grows. You also keep full control of your customer data.

Can clients track their own tickets?

Yes. We build a branded client portal where your customers log in (passwordless magic-link) to open tickets, see status and history, exchange messages, and access shared documents — all under your brand, not a third party's.

Can it connect to our existing website or tools?

Absolutely. We can add a secure API so support requests submitted on your own site flow straight into the system, and integrate with your CRM, email, and notification channels so everything stays in sync.

How long does it take to build?

A focused support portal with ticketing typically ships in a few weeks. We start with the highest-impact workflow, get it live, then layer in automation and dashboards. You see working software early rather than waiting months.

Customer Service Apps

Support Software You Actually Own

Custom support portals, ticketing systems, and client dashboards built around how your team actually works — no per-agent SaaS fees, no generic workflows, no data locked in someone else's tool.

What's Included

Branded client support portals with magic-link login

Ticketing & case management tailored to your workflow

Client dashboards for status, history & documents

AI-assisted replies & automatic ticket routing

Email + in-app notifications that keep clients informed

SLA tracking, priorities & assignment rules

External ticket API to ingest requests from your site

One-time build — no per-seat or per-ticket pricing

FAQ

Frequently Asked Questions

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