How do I open a support ticket?

If you're an existing iOLab client, log in to your client portal — you can open new tickets, add details, and track status and replies in one place. For general questions or if you don't have portal access yet, use the form on this page and we'll route it to the right person.

What's your support response time?

We typically respond within one business day. Clients on an active support or maintenance plan get priority response times. For anything urgent or time-sensitive, call us at (609) 200-1127.

I can't access my client portal — what should I do?

The portal uses secure magic-link sign-in: enter your email on the portal login page and we'll email you a link. If you're not receiving it or your account looks inactive, send us a note below (choose "Account & portal access") and we'll get you back in.

How do I report a bug or request a new feature?

Open a ticket in the portal (best, so it's tracked against your project) or use the form here and pick "Technical issue / bug." Include steps to reproduce, screenshots or links, and what you expected to happen — it helps us fix things faster.

Do you provide support after a project launches?

Yes. Every project includes an initial support period, and we offer affordable ongoing support and maintenance plans after that. Since we built your software, we can maintain and evolve it as your business grows.

Customer Support

How can we help?

Already a client? Open and track support tickets right in your portal. Have a general question or need a hand getting access? Send us a note and we'll get back to you — usually within one business day.

Already an iOLab client?

Log in to your client portal to open new support tickets, reply to our team, and track status, milestones, and invoices — all in one secure place.

Need us directly?

For urgent or time-sensitive issues, reach us by phone or email — we're based in Medford, New Jersey and respond fast during business hours.

(609) 200-1127 [email protected]

Send us a support request

Not a client yet, or just have a question? Fill this out and we'll route it to the right person. For account or billing issues, pick the matching category.

Looking to start a new project instead? Book a free consultation →

FAQ

Frequently Asked Questions

Curious how our support system works? See the live demo