Break point 1
The vehicle history is hard to use
Prior work, mileage, inspections, recommendations, warranties, and customer decisions are not visible in one timeline.
For independent shop owners, general managers, and service managers
Auto repair CRM that moves findings into approved work.
We build a custom auto repair CRM around the vehicle record—connecting scheduling, digital inspections, estimates, approvals, bay status, technician work, parts, payment, and future service.
Custom software and AI built around your team. Start with the customer records, scheduling, follow-up, or reporting that would make the biggest difference.
YOUR BUSINESS. WITH AI BUILT IN.Watch AI do the work
Redline GarageINDEPENDENT AUTO CARE
WORKSHOP / REPAIR ORDER 1048
AI turns the inspection voice note into a clear repair proposal.
2020 SUV · brake inspectionRO #1048 · Customer: Avery
Voice noteAI assistantYour app
TECHNICIAN INSPECTION NOTENEW
CH
Workshop · Repair order 1048Voice → text · Example transcript
The front brake pads need replacing. Add the front brake service to Avery’s estimate. Include our inspection notes and ask for approval before starting the repair.
VOICE NOTE
Request captured. Connecting the useful details…
WATCH AI IN ACTION01 / 04
Choose a step
to explore
to explore
Best fit
Repair shops that need appointments, vehicle history, inspections, estimates, customer approvals, technician work, parts, bays, invoices, and declined-service follow-up in one accountable flow.
The operating problem
Where work gets lost between your tools
The service advisor, technician, parts desk, and customer all need a different view of the same repair order. When those views are split across tools, approvals slow down, bays wait, customers call for updates, and declined work disappears.
Break point 2
Approvals create phone tag
Inspection evidence, explanations, options, authorization, and job status move through separate conversations.
Break point 3
Open work becomes invisible
Waiting parts, stalled approvals, bay status, comeback risk, and declined service are difficult to manage as one queue.
One connected workflow
Appointment to next service
One record moves forward. Each stage has a current status, a responsible owner, and a next action.
- 01
Check in
Confirm the vehicle, concern, history, mileage, appointment, and authorization.
- 02
Inspect
Capture findings, photos, videos, severity, parts, labor, and recommendations.
- 03
Approve
Present clear options and record the customer's decision without phone tag.
- 04
Complete
Manage bay and technician status, invoice, pickup, and future-service follow-up.
Recommended modules
Modules we can build for your auto shops business
These are examples of what we can build and connect around your customer and work records. Together, we choose the modules that address your biggest need and confirm integrations before work begins.
MODULE 01
Vehicle Profiles & Service History
Complete vehicle records with VIN, mileage, past services, parts used, and manufacturer maintenance schedules. Your techs see the full picture before popping the hood.
MODULE 02
Digital Vehicle Inspection (DVI)
Techs capture photos and videos during inspections. Customers see exactly what's going on with red/yellow/green condition indicators and approve repairs from their phone.
MODULE 03
Bay Management Board
Visual board showing every bay, current job status, tech assignment, and estimated completion. Your service advisors know exactly where every vehicle stands.
MODULE 04
Declined Service Tracker
When a customer declines a recommended repair, the system tracks it and triggers follow-up reminders at the right interval. Recover lost revenue without being pushy.
MODULE 05
Customer Communication Hub
Automated text updates at each stage — vehicle received, inspection complete, repairs in progress, ready for pickup. Customers never have to call and ask 'is it done yet?'
MODULE 06
Revenue & Tech Performance
Track hours flagged vs. hours billed, average repair order value, service type breakdown, and customer retention rates. Data-driven management for your shop.
Business benefit
What changes for the owner, the team, and the customer
A live production view
Service managers see which vehicles are checked in, inspecting, waiting approval or parts, in repair, and ready.
Clearer customer decisions
Tie plain-language recommendations and visual evidence to the estimate and authorization.
Service history that drives follow-up
Keep declined work, upcoming maintenance, warranty, and last-contact status attached to the vehicle.
AI-first Auto Shops CRM
AI does the CRM busywork—and turns the record into an operating advantage.
The intelligence is built into the workflow. It captures context, prepares the next step, watches for risk, and helps operators investigate the business without losing human review or audit history.
AI workflow 01
AI Service Recommendations
Based on vehicle age, mileage, service history, and manufacturer schedules, AI generates personalized maintenance recommendations. Your service advisors present data-backed suggestions, not guesses.
CRM context includedHuman review when neededOutcome written back
AI workflow trace
Monitored Signal detected
The vehicle history is hard to use
↓
AI prepares action
AI Service Recommendations
↓
Reviewed outcome
Update the Check in stage and keep the record auditable.
AI workflow 02
AI-Powered Inspection Reports
AI turns technician inspection notes into professional, customer-friendly reports with plain-English explanations. Customers understand the 'why' behind every recommendation.
CRM context includedHuman review when neededOutcome written back
AI workflow trace
Monitored Signal detected
Approvals create phone tag
↓
AI prepares action
AI-Powered Inspection Reports
↓
Reviewed outcome
Update the Inspect stage and keep the record auditable.
AI workflow 03
Automated Declined Service Recovery
AI sends personalized follow-ups on declined services — timed based on urgency and the customer's communication preferences. Includes a reminder of what was found and why it matters.
CRM context includedHuman review when neededOutcome written back
AI workflow trace
Monitored Signal detected
Open work becomes invisible
↓
AI prepares action
Automated Declined Service Recovery
↓
Reviewed outcome
Update the Approve stage and keep the record auditable.
Ask the operation, not just the dashboard
Owners can ask questions across connected CRM records. Answers show the underlying signals and can open the affected customers, jobs, visits, matters, orders, or properties.
“Which vehicles are blocking bays while they wait for approval or parts?”
“Which declined repairs have become urgent based on time or mileage?”
“Which comeback patterns point to a process or training issue?”
Keep useful systems connected
The CRM can connect communication, payment, scheduling, accounting, analytics, and industry systems when their APIs support it.
Twilio SMSSendGrid EmailStripe / SquareQuickBooks / XeroVIN Decoder APIsOpenAI GPTParts Supplier APIsGoogle Business API
Integration access, data permissions, confidence thresholds, and regulated actions are validated during discovery.
Auto Shops FAQ
Auto repair CRM questions decision-makers ask
What should auto repair shop management software include?
A connected shop system can include appointments, customer and vehicle records, repair orders, digital vehicle inspections, estimates, approvals, parts status, technician and bay workflow, invoices, payments, declined service, and reporting.
How do digital vehicle inspections work?
A technician records findings with condition levels, notes, photos, or video. The service advisor reviews the report, connects recommendations to an estimate, and sends the customer a clear approval experience.
Can customers approve repairs from their phone?
Yes. A secure link can present the inspection, explanation, repair options, pricing, and authorization. The decision is recorded on the repair order and updates the shop workflow.
Can the system track bay and technician status?
Yes. A production board can show each vehicle's current stage, assigned technician and bay, approval or parts blockers, promised time, and next action.
Can it follow up on declined auto repairs?
Yes. Declined recommendations stay tied to the vehicle, mileage, urgency, and customer decision. The shop can define appropriate reminder timing and stop outreach when the work is completed or no longer relevant.
How does an AI-first CRM help auto shops operators?
An AI-first CRM can maintain the operating record and support workflows such as AI Service Recommendations, AI-Powered Inspection Reports, Automated Declined Service Recovery. Actions can use approval rules, confidence thresholds, and audit history. Owners can also investigate connected data with questions such as “Which vehicles are blocking bays while they wait for approval or parts?”
Plan your auto repair CRM and AI workflows
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Read the guideRelated capabilities
Other industry workflows
No generic software pitch
Map the repair-order handoff that is tying up your advisors or bays.
We will follow one vehicle from appointment through pickup and recommend the shop modules that create the clearest operational improvement.