What we text
- Meeting and appointment reminders, including meetings you book by phone with our AI receptionist
- Updates on support tickets, bug reviews and change requests
- Alerts when a new update is posted to your client portal
- Billing notices: invoices, payment reminders, receipts and failed payments
- Replies to support requests and bug reports you text to us
We do not send marketing or promotional texts. Consent is optional and not a condition of purchase. Message frequency varies (typically 2–10 messages per month). Message and data rates may apply. Reply STOP to opt out and HELP for help.
Ways to opt in
1. Website forms: contact and support
Our contact form and support form have an optional mobile phone field. Below it is a separate, unchecked box with the full disclosure. It stays disabled until a number is entered. This is what visitors see:
The box starts unchecked, and the form submits whether or not it's checked.
2. Client portal: Notifications
Signed-in clients turn text updates on or off under Notifications, and see a skippable card the first time they log in. Turning texts off takes effect immediately. Changing the number turns texts off for the old number and asks for consent again. This is the portal card (demo, no account data):
Text message updates
Meeting reminders, ticket and change-request updates, portal update alerts and billing notices, by text. Optional. Turn them off any time.
Not subscribed.
3. Phone calls with our AI receptionist
When a caller books a meeting by phone at (609) 486-8281, our AI receptionist asks before texting:
“Can I text you a confirmation and a reminder before the meeting? Message and data rates may apply, and you can reply STOP anytime to opt out.”
Only a clear yes turns on meeting texts for that number. Calls are recorded, and the recording and transcript are kept as the record of consent.
For every opt-in we store the phone number, the date and time, where the consent was given (page, form or call), the exact disclosure wording, and the visitor's IP address and browser. We never text a number just because it appears in our records.
Sample messages
- Opt-in confirmation
iOLab Digital: You're subscribed to project texts: meeting reminders, ticket and change request updates, portal alerts, billing notices and support. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
- HELP reply
iOLab Digital: For help with your project, email [email protected] or call (609) 486-8281, or visit iolab.co/support. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
- STOP reply
iOLab Digital: You have been unsubscribed and will no longer receive text messages from us. Reply START to resubscribe.
- Meeting reminder
iOLab Digital: Reminder - your project check-in is tomorrow at 2:00 PM ET. Reply C to confirm or R to reschedule. Reply STOP to opt out.
- Bug report received
iOLab Digital: We received your bug report (Ticket #1042) and are reviewing it. We'll text an update within 1 business day. Reply STOP to opt out.
- Change request live
iOLab Digital: Your change request #1038 (homepage banner update) is now live. Text us anytime with new updates or bugs. Reply STOP to opt out.
- Portal update alert
iOLab Digital: A new project update was posted to your client portal: September progress. View it at iolab.co/portal. Reply STOP to opt out.
- Billing notice
iOLab Digital: Invoice INV-1042 for $1,250.00 is due Oct 3. View and pay at iolab.co/invoice. Questions? Reply here. Reply STOP to opt out.
Terms and privacy
Read the full SMS Terms and the Text Messaging (SMS) Privacy section. Mobile information and opt-in data are never shared with third parties for marketing. Questions? Email [email protected], call (609) 486-8281, or contact us. iOLab Digital LLC, 6 Friar Tuck Dr, Medford, NJ 08055.